Frequently Asked Questions
Letter Jackets
What is included with your jacket?
If your school awards you with a letter jacket, you are eligible for a jacket with your school letter with your award insert (ie band, football, FFA, etc.) and your first initial and last name inside the pocket. If your school pays for your jacket, you will be responsible to pay for personalization (sleeve patches, name on the back). We have a wide variety of patches available for purchase. If your school does not pay for your letter jacket, then you are responsible for the jacket price as well as the personalization/patches.
Can I order my jacket over the phone or online?
No. Orders must be in writing and we will have order days at school. We must first confirm eligibility with the school (jackets can only be purchased by students who earn them through high school clubs/sports/organizations). If you miss the school order date, you can contact our office for further options including visiting our office, mailing in your order with a check or money order, or emailing us your order with payment in full on a credit card. Orders are due 7 days from the school order date.
How do I order Patches?
You may order patches on school order dates or by mailing your order to our address with payment in full. Please get your order in on time. If you order patches 7 days after the original school order date, your patches will be shipped separately and will not be sewn onto your letter jacket. Your patches will be sewn on your jacket only if your order is placed during the allotted 7 day window of time.
Should I order patches now?
Yes, and for the following reasons:
– Your patches will be sewn on when you receive your jacket.
– Award patches will be sewn on before the jacket lining is sewn in; therefore, you will not be able to see stitch marks.
– All patches are color coordinated to match your jacket and letter.
How will I know my jacket size?
A Your Grad Shop jacket representative will be on campus for an order day and will fit you for your letter jacket! You will actually try on jackets. We have sizes X-Small through 7XL.
What payment options do I have?
You may pay with cash, check, money order, or any major credit or debit card at the school order date. After the school order date, payment can be made over the phone, online at www.yourgradshop.com or mailed to Your Grad Shop. PAYMENT IN FULL ONLY as they are custom made jackets. You have 7 days from the school order date to complete the full payment. If your school pays for the jacket and we haven’t received your payment, the patches will be removed from the order and you will receive the jacket with only the school letter with award insert. If your school does not pay for the jacket, we will hold the order in the office until the full payment is completed (an individual jacket order fee may apply).
Can I make changes to a jacket order?
Changes must be submitted in writing to Your Grad Shop within 7 days of the school order date.
Can I order patches after I receive my jacket?
Yes, patches can be ordered on the website www.yourgradshop.com and are shipped directly to your residence, loose, separate from a jacket, making it your responsibility to have them sewn-on.
How will I receive my jacket?
Jackets are shipped to the school in about 8-10 weeks. The school sponsor/coach will distribute them.